This policy applies to CCEL and ETSPL consortium (The O&M Operator of Palace on Wheels), ETSPL a company incorporated under the Companies Act, 2013 having its registered office at A-2, 8th Floor, Corporate Tower, JLN Marg, Jaipur, Rajasthan-302018.
This policy describes how ETSPL collects, stores, uses and otherwise processes your Personal Information through our website, www.palaceonwheels.rajasthan.gov.in, to provide its services to you (hereinafter referred to as the “Platform”). By visiting, downloading, using Palace on Wheels Platform, and/or, providing your information or availing our product/services, you expressly agree to be bound by this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We value the trust you place in us and we respect your privacy, maintaining the highest standards for secure transactions and protection of your personal information.
This Privacy Policy is published and shall be construed in accordance with the provisions of Indian laws and regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000; the Aadhaar Act, 2016 and its Amendments, including the Aadhaar Regulations; and taking into consideration as per the best practices, all the other applicable laws, that require publishing of the privacy policy for collection, use, storage, transfer and disclosure of Personal Information. Personal Information means and includes all information that can be linked to a specific individual and also includes Sensitive Personal Information (all Personal Information which requires heightened data protection measures due to its sensitive and personal nature), both, hereinafter referred to as “Personal Information”, excluding any information that is freely available or accessible in the public domain. Please note, that our products/services are offered in India for both Indian and International Clients, and your Personal Information will be processed in accordance with Indian laws. If you do not agree with this Privacy Policy, please do not use or access our Platform.
We take your privacy and security very seriously. The privacy of our customers is important to us, and we strive to maintain your trust and confidence.
Understanding that you do not wish to receive unwanted marketing material and respecting your right to privacy regarding your personal information, we have carefully formulated our policies.
When you access our website, you do not reveal any personal information and don’t expose financial data. All our payments are processed by Billdesk.
Your name and email may be stored in our system but they are never exposed. You might receive a nickname, which is used for support purposes. If you have any concerns or need more information, you can contact us.
The information collected through the feedback form is used to fulfil requests, enhance customer experience, improve booking performance, and help us with better booking documentation.
We may collect your preferences, interests, or any other information relevant to improve and gahter meaningful feedback. Please read on to know more about our privacy policy.
Billdesk have millions of users in India and is an expert in payment processing, fraud detection and online privacy. Your payment is processed through Billdesk and we will receive a notification. You can pay via the payment gateway by selecting Billdesk and using credit cards, debit cards or with existing accounts.
When you book tickets, information, including your name and credit card details, is handled by the gateway channel – Billdesk. All other information, including your address, your full name, and email is collected at the checkout for billing purpose.
We do not collect personally identifiable details and all data will only be stored with your consent and no personal information will be kept.
This opt-in form is solely intended to capture data which would be helpful for the purpose of booking experience based on the feedback you submit. Therefore, we encourage you to fill in your genuine reviews/feedback wherever requested. We don’t intend to mishandle your personal information, as it won’t be sold, disclosed, or leased to third parties without your consent or unless required by law.
We are committed to protecting your privacy. We only receive non-sensitive data via the booking form. We DO NOT track or store personal data, nor do we collect business-critical data from you or your site’s users.
We fully abide by the rules laid down by WordPress regarding data collection. We collect details that are required for completing transactions when you book tickets from our website, as well as information needed to improve our service and our product.
No personal information is misused, sold, traded, or rented, nor do we process your Google Analytics, Google Search Console, or Google AdSense data on our servers.
