Booking & Payment Procedure

• 25% of the ticket value as an advance at the time of booking, along with the list of guests/pax and their scanned soft copies of passports.
• Balance payment is due 60 days prior to the departure date.
• In the case of bookings made within 60 days prior to the departure date, 100% payment shall be deposited to the authorized O&M operator along with the booking details.
• The rate of exchange prevailing on the date of the transaction will be applicable as per the RBI.
• GST, as applicable, shall be charged extra.
• The tariff for children aged up to 5 years will not be charged. The tariff for children aged above 5 years but less than 12 years shall be charged at 50%, in the same cabin with the parents.
• Usage of spa and bar facilities is chargeable as per actuals.
• Timing & departure schedule can be changed based on weather conditions, technical issues, or force majeure.
• One cabin has an occupancy of 2 pax only.
• The tariff in Indian currency is fixed for guests having valid Indian nationality proof, i.e., a valid Indian passport and OCI card holders (valid proof for the same needs to be submitted at the time of booking. In case of any variance in the documents, the dollar rate would be applicable).

Cancellation Rules for Deduction of amount

• 10% of ticket value shall be deducted on cancellation prior to 90 days before the travel date.
• 25% of ticket value shall be deducted on cancellation between 89 to 60 days before the travel date.
• 50% of the ticket value shall be deducted on cancellation around 59 to 30days before the travel date
• No refund shall be admissible in case the booking is cancelled within 29 days before the departure date.
• On cancellation of booking suo-moto by Operator 100% of the fund deposited (without any kind of charges/claims) will be refunded.
• However, Operator will not be liable for any refund or compensation for any services such as pre/post accommodation, airline tickets, and excursions etc. that have been booked by the guest and/or his/her Travel Agent.
• Operator, under information to RTDC reserves the right to cancel the tour/trips at any given point of time to whatsoever reasons, 100% of received amount will be refunded in such cases.
• Operator will review and apprise the agents of such instances 60 days prior to departure in case of low occupancy.
• Operator has the right to decide the same between 45 days to 30 days of the departure and officially inform the agents or individuals of such bookings.
• The minimum occupancy defined is of 50% to run the operations, that is 17 cabins.

Direct Individual/Online Booking and discount structure-

• Direct individual/online booking on the RTDC Operator website is also available for POW.
• Payment for such bookings shall be charged as per policy. A special offer shall be admissible to each guest on direct individual/online booking. Vouchers of $25 per day per pax will be provided, which are non-transferable and limited to daily utilization.
• No commission to any agent shall be allowed for such bookings.
• In order to implement a robust and transparent RTDC operator booking system, efforts will be made to book and cancel all tickets online.
• In the case of charter booking, direct/individual online booking shall not apply.

Part Journey

• For already existing bookings, the operator will accommodate them, but for new bookings, part bookings will be entertained only at the discretion of the RTDC operator based on occupancy.
• New bookings will be made only for the full itinerary, i.e., 7 nights. In case any guest leaves en route during the trip/journey, no amount will be refunded or claimed by them in any form as per the policy.

Procedure for confirmed bookings-

• In the case of all confirmed bookings, they shall be confirmed only upon the deposition of 100% of the ticket value along with the Passenger List/Passport scan copy 60 days prior to the travel date. If the Passenger List/Passport scan copy is not received 60 days prior to the travel date, the booking shall be treated as cancelled and no refund will be admissible.
• Once the names of the guests have been received, no substitution shall be permitted. The previous name, if changed/removed, shall be treated as a cancelled booking. The new name(s) will be treated as a fresh booking and will be confirmed based on availability.
• In the case of a charter booking offer received for a tour, if less than 20 seats/pax are booked on this tour, the Operator can offer an option to GSA/Travel Agents/Individual Travellers. In such a case, GSA/Travel Agents/Individual Travellers shall be provided an option for a full refund or amendment/shifting of seats free of cost available on the next tours.

No Show/ EnRoute Termination of Tour

• No Show: In case of no show/non-arrival of the guest, no refund or adjustment for future travel will be possible. The whole amount shall be treated as forfeited. However, under circumstances like Natural Disaster/Natural Calamity, the matter will be favourably considered by the Authorized Operator to the extent of Tourist/Passengers' satisfaction and their comfort for a better luxury travel experience and related promotions.
• En Route Termination of Tour: In case of termination of the tour by the guest, for any reason, no refund or adjustment for future travel will be admissible. The amount for the unused portion of the tour shall be treated as forfeited

Operator may declare Special Business Promotion scheme from time to time. Also, there may be changes in route/visit plan changes as per the instructions or guidelines received from State Dept/Indian Railway/RTDC/Nominated agencies on the special event dates falling on 26th Jan, 2nd Oct, etc., beyond the operator's control and management